POLICY

Making Appointments

You can make an appointment with the doctor of your choice by telephoning the surgery or booking online by clicking the Book now button. We book routine appointments every 15minutes, however regrettable delays may occur if there have been emergencies or if the surgery is very busy. You can help avoid delays. If you have a number of medical issues to discuss or intend to discuss or intend to have an excision or medical examination (for insurance purposes), please notify the reception staff when making an appointment so that they may book a longer consultation. Only Emergencies will be placed with the first available doctor.

Results and Reminder notifications

Emma Court Clinic use Recalls as our primary communication with patients to alert them when their results come in or if they are due for a follow up. Recalls will text our patients a health message with a link and ask to fill in their last name and date of birth for privacy reasons, this will then unlock the health message. Please book an appointment with the doctor through the link or call the clinic to schedule that appointment.

Specialist Referrals & Scripts

Due to legislation you must be assessed by a doctor before seeing a specialist and obtaining a referral. Also, before a script can be issued to you, according to the legislation you must be assessed and reviewed by a doctor. Therefore an appointment is necessary for you to obtain either a script or a referral.

Emergencies

These can be seen at the Emergency Department of the Angliss Hospital located on Albert Street, Upper Ferntree Gully. Telephone Number: 1300 342 255. Emergency Ambulance: 000

After Hours Care

If you require urgent medical attention outside of our normal surgery hours, please contact the Locum Service, National Home Doctor service, on 13 74 25 (13 SICK)

Interpreter Service

Interpreter service is available, please inform the receptionist if this is needed.